FAQ

        Frequently Asked Questions

Please call or text us with any questions or concerns you may have!


Are there A/C/heating in the units?

There is a thermostat in hallway top floor of Hover High and Rocky Top has thermostats on all three floors for the central heating/AC unit.  DO NOT set the A/C below 72 as the unit could freeze up. If a service call is required a charge of $150.00 will be charged to the guest.


Power outages?

Sevier County Electric Company 865-453-2887


Where can I find the fire extinguisher?

One located in each kitchen, one outside on the porch near grill, in addition there is a fire extinguisher on all levels of each home. Please take a moment to locate them in case of an emergency.


Is this unit child proof?

The unit is not child proof; if you are visiting with small children, please take a minute to place items that could cause harm out of their reach. Our floor is slippery when wet. Dry your feet thoroughly before stepping out of the tub or coming in with wet suits.


Is smoking permitted in your unit?

No smoking is allowed at anytime inside the homes.


How do I use the T.V. remotes?

All TV's are equipped with Direct TV satellite Entertainment package, just press guide button on remote scroll up or down to desired channel press select, volume is also controlled with Direct TV remote.

 

The pond:

We are happy to offer a catch and release childrens pond at the bottom of the hill, you will need to bring your own fishing equipment.


What is your wireless name and password? 

Passwords are located on the refrigerators in each home.


Is gas for the grill provided? 

Yes! We always leave a tank attached to grill, along with a spare.


What time is check-out?

Check out is at 10 am. When you depart, please remove trash and place in trash receptacle located on the porch and lock the unit. Load dishwasher, add detergent, and start dishwasher.

 

Can I check-in early or check-out later than 10 am?

Please do not arrive before 4pm without prior authorization as the cabin may not be ready for your arrival. Furthermore, please contact prior to your arrival to discuss the possibility of late-checkouts. 

 


Can I make long distance calls from the cabin telephone?

Yes!


Where is the closest grocery store?

There are a few stores nearby, Wal-Mart and Food City are located on Dolly Parton Pkwy,mins from the cabins, along with Walgreens and Dollar General. You will find a map in the information binder under local information.


In case of an emergency?

If you need immediate assistance dial 9-1-1 from the telephone.
Please do not hesitate to contact us for any questions or concerns!